Frequently Asked Questions

How long are you in business? 

J N L TECH AND SOFTWARE PTY LTD, is in business for more than 4 years now within the Republic of South Africa. 

Are you a registered business in South Africa? 

Yes, we are a registered South African trading business that specialize in software and computer hardware. Company Registration is 2018/344160/07 and the Company Trading Name is J N L TECH AND SOFTWARE PTY LTD. 

Where are you located? 

We are located in Cape Town.  

Even though our business is established in Cape Town, we still accommodate all customers nationwide in The Republic of South Africa. As an exclusive online South African Computer and Software store, we deliver all our products nationwide. 

We are an exclusive online store that sell PC Hardware, Tech Gadgets and Software Online only. 

What makes J N L TECH AND SOFTWARE PTY LTD different from other big retailers or online computer stores? 

• We stock high Quality Computer and premium Software products for Gamers, Content Creators, Streamers, Individuals , Businesses, Organizations and Companies within South Africa.
• We sell the latest PC Hardware, Tech Gadgets and Software.
• We also stock opened box items whenever it becomes available with manufacturing warranties to accommodate customers that wants to save the extra funds on their purchase.
• We have a User-friendly Always-On Online Computer Store that is live 24/7, fully operational and very fast when browsing from your Computer, Laptop or Smartphone.
• We offer the most affordable and reasonable prices in South Africa and Worldwide on our Branded PC Hardware and Software.
• We also do price comparisons if or when the need arises to accommodate our customers.
• All customers will have a secure and safe online shopping experience on our online computer store without the need to enter their personal banking Credit/Debit card details when they checkout due to the various payment options available on our online store.
• We do not store any Credit/Debit card information to protect our customers online against fraudulent, duplicate and unauthorized transactions.
• We accept various payment methods in South Africa that is safe, convenient, secured and SSL Encrypted on our online store plus Payoneer and PayPal payments are allowed for Digital Licensed and Sealed Microsoft Product Software (International Customers Only). 
• International customers can also place orders online and make use of the Payfast payment method upon checkout to make use of Credit Card payments that is safe, secured and SSL encrypted.
• South African Customers can use our credit facilities by choosing the BUY NOW, PAY LATER option on all orders of R 500 or more to pay for an order within 3 monthly installments.  
• We offer fast Door-to-door Nationwide Delivery with reliable courier services that provides real-time tracking plus we provide a speedy delivery on our digital licensed software via email within 1 - 48 hours or sooner.
• We pay attention to all orders placed online on our store and do not miss an order plus we do not waste time when we have to process or dispatch an order after payment confirmation.
• Our customers do not have to wait long for deliveries or contact us all the time to ask about the progress of their orders because we provide a speedy service plus we inform our customers on the status of their orders.
• We manage all orders professionally and efficiently to make sure that our customers get the products they paid for within the stipulated time frame.
• We provide Excellent Aftersales Services to make sure that you get the product/service you paid for and we follow-up on orders to make sure that you are happy with your purchase and your order has been delivered.
• We offer the best customer and technical online remote support if or when needed to resolve technical issues in a timely manner.
• With the purchase of our Digital/Box software, online remote technical support are available for a Once-Off Fee to add to your cart when you checkout for online assistance, installation and configuration on our purchased software only.
• We also ship Sealed Microsoft Box Software worldwide to any other USA or UK country that requires our services.
• We always respond quickly to any PC or Software queries via email during office hours.
• We have an Always-On WhatsApp Business Live Chat to assist with any day-to-day questions or enquiries.
• We trade from Mondays to Sundays, 7 days a week, public and festive holidays to accommodate all customers worldwide.
• We have a Google Chat option available for those that wants to have instant chat sessions with us during office hours or wants to ask questions about a certain product.
• Customers can reach out to us on all social media platforms like Facebook Business, YouTube, TikTok and Instagram if they have questions or to know about our promotions and J N L TECH limited deals.
• We are highly-rated on Google Business, Trustpilot and BOBSHOP due to our high quality products, great customer services and our excellent online technical remote support.
• With us, everything is simple because we provide a solution in any difficult technical situation to connect you with the right Computer hardware or software for your office setup or gaming rig.
• We are a Reputable, Reliable and Trusted South African Computer and Software Online Store that values every business and support from our clients nationwide and worldwide.
• Our highly-rated reviews speaks for itself.
• Plus, we are a verified SCAMADVISOR user that's highly-rated and recommended by SCAMADVISOR due to our reputation, ratings and safe online store.

What service does J N L TECH AND SOFTWARE PTY LTD provides? 

For the past 4+ years, we have been providing software and technical services to small, private, home, corporate businesses and non-profit organizations in the Republic of South Africa. We specialize in electronic software delivery items, sealed packaged software as well as brand new and the latest computer hardware technology. J N L TECH AND SOFTWARE PTY LTD, provides B2B (Business to Business) and B2C (Business to Consumer) services in South Africa and Worldwide. 

Why should I purchase from J N L TECH AND SOFTWARE PTY LTD and not from another online store? 

You don't have to wait 24 - 48 hours for a response from our support team if you have a query on a certain product or need a service from J N L TECH AND SOFTWARE PTY LTD. Our products are all brand new, sealed and comes with manufacturing warranties plus we make use of reliable courier services that provides a tracking number to track your parcel in real-time. When you place an order online with us, you won't wait 24 - 48 hours for us to dispatch your order, because we aim to provide a speedy service and making sure that the correct order gets processed within the same day after payment has been received. 

There is no need to contact us and ask about your parcel after you placed an order because we will inform you on the status of your order immediately after payment. We are customer focused and driven to deliver the product or service to our customers as soon as possible to avoid delivery delays. On our digital licensed software products, we process orders via email within +/- 1 - 24 hours or sometimes sooner depending on time of order and cleared payment. There is no long waiting periods for software orders. 

We not only accept EFT Payments, but Payoneer and PayFast payments as well to place orders on all our Digital and Sealed Licensed Microsoft Box Software. You don't need to share your personal banking details with us because we do not store any Credit/Debit card or PayPal details on our online store to protect our customers online against fraudulent, duplicate and unauthorized transactions. Our online payments are safe, secured and SSL encrypted to protect our customers online. Plus, South African customers can make use of the BUY NOW, PAY LATER payment method on orders of R 500 or more if you are a MoreTyme customer to pay for your order within 3 monthly installments without any hidden fees or interest. Or they can make use of MOBICRED depending on credit availability. 

J N L TECH AND SOFTWARE PTY LTD offers various secured payment methods to accommodate all nationwide and worldwide customers. 

By purchasing products from us, you will have peace of mind and security on all your purchases knowing, that you get an excellent customer service from a reputable company in South Africa that has been in business for years already and that's highly-rated on Google. Our prices are very competitive, reasonable and affordable plus we provide aftersales services as well to make sure that you are happy with your purchase. Our customers recommend us due to our excellent online technical services, quick turnaround times, our quality products and exquisite customer support we provided throughout the years that we've been in business within The Republic of South Africa. 

With us, everything is simple because we provide a solution in any difficult technical situation to connect you with the right PC hardware or software for your office setup or gaming rig. 

Do you compare prices? 

Yes, we do compare prices depending on the product, our suppliers/distributors or price fluctuations. Please note, that price comparisons are not guaranteed. 

If we can compare a price for you, we will let you know via email and will amend it on our online store accordingly or send a discount code to you, whichever comes first. The discount code that might be issued, should be used when you checkout on our online store within 24-48 hours only. Price comparisons are not guaranteed but we will try our utmost best to accommodate you as our valued customer. We will need a secured website link of the online store to see the product and price to see if we can compare a price for you. 

Do you stock opened box items? 

Yes, we do stock opened box items whenever it becomes available and depending on stock availability. Opened Box items will also be listed on our online store when available with the manufacturing warranties, original retail boxes and all contents/parts however, opened box items doesn't include free shipping like our new items. A shipping fee of R 100 will be charged for all opened box items, doesn't matter if it gets delivered to a Major Centre or Rural area. We would still prefer collections at our premises in Western Cape (Northern Suburbs) for our customers to save on shipping fees and to get the item from us as soon as possible within the same day after online payment. In some cases, opened box items might be tested upon collection to give our customers the security and peace of mind on their purchase, knowing that they purchased an opened box product that is working 100% and might include a manufacturing warranty. If there's no manufacturing warranty, we offer a 3-month warranty on us to give you peace of mind. If a customer cannot collect an opened box item, we will make a video recording to show that the opened box item works 100% and is in immaculate condition. 

Do you have a walk-in store? 

No, we don't have a walk-in store because we are an exclusive South African Computer and Software store that operates online only.

What are your office hours? 

We trade from Monday to Sunday and public/festive holidays as well. The J N L TECH support team is available from 8:00 am to 18:00 pm weekdays and on weekends, public and festive holidays, we are available from 8:00 am to 13:00 pm. Even though we are closed after 18:00 pm during the week and after 13:00 pm on weekends, public or festive holidays, our online store is still fully operational and functions normally for orders to be placed online during after-hours. The online store is live 24/7 and operational for orders to be placed at any given time, even during festive seasons especially on products like digital licensed and sealed box software. The J N L TECH Team are always on standby, even throughout public holidays and festive seasons for any Digital Licensed and Box Software products. 

Is it safe to shop online on the J N L TECH AND SOFTWARE PTY LTD computer store? 

Yes, it is safe, secured and all payments are SSL encrypted to shop on our online store because we are a verified SCAMADVISOR user and a reputable exclusive online business. You are more than welcome to check for yourself on the SCAMADVISOR website to see if our store is safe, secured and encrypted to shop online at https://www.scamadviser.com/check-website/jnltechandsoftware.co.za before any purchase decision. 

Do you also market your products on other platforms?

Yes, we do market our products on BOBSHOP as well. BOBSHOP or bidorbuy.co.za is an e-commerce website based on an internet auction and online marketplace model allowing individuals and businesses to trade with each other. All transactions on Bobshop are in South African Rand currency. Bobshop allows B2B and B2C transactions. It is also a safe and secured platform that offers various payment methods that is SSL encrypted for all transactions within South Africa and Worldwide. 

To use BOBSHOP, you need to create a user profile to make use of the BOBSHOP platform or to place any orders online. 

When placing an order on any of our products on the BOBSHOP platform or www.bidorbuy.co.za, please note that product prices might be more than our online store due to the seller fees we have to pay as a business to list our products on the BOBSHOP website. Delivery processes of Digital Licensed Software products are the same within 1 - 24 hours or sometimes sooner depending on time of order and cleared payments. And for pc hardware/components on BOBSHOP, delivery fees are much higher than our online store. 

We do not offer discounts on BOBSHOP like we do on our online store however, as a BOBSHOP user, you will be able to make reasonable offers on our products on the BOBSHOP platform if or whenever the option is available. 

How do I place an order? 

Go to the item that you want to purchase, add it to your cart, then go to cart to view the item you would like to purchase. Choose the delivery method depending on the item that you have ordered online, fill out the necessary details when prompt to do so for delivery purposes and go to check out. If you have a discount promo code that is valid, please enter it before you checkout and make payment afterwards. Discount codes are valid for 24 - 48 hours only. 

How do I use a discount code?

Go to the item that you want to purchase on our online store, then add it to your cart. Before you checkout, enter the discount code in the promotion code column and proceed to checkout. You will see how much discount you will get from your software purchase or pc hardware before you checkout. Discount codes will only be available for a limited time and can be cancelled or changed at any given time without notice. 

Where can I find a discount code on the J N L TECH store?

The discount code will always appear on top of the homepage on our online store and will also say for what product it is. Just copy and paste the discount code in order for you to use it before you checkout to get a discount on all your software purchases. 

Does discount codes also apply to quotes and invoices?

No, discount codes doesn't apply to any quotes or invoices (direct purchases from J N L TECH) because it can only be used on our online store before checkout. If you request a quote or proforma quote/invoice from us for any Digital or Sealed products, you will be liable to pay the full price as per the listing price on our store.  

Does discount codes apply to PC hardware/components and tech gadgets?

No, discount codes doesn't apply to any pc hardware/components or tech gadgets, as it only applies to Digital and Sealed Box Software on our store. Under no circumstances can a discount code be used when you purchase pc hardware/components or tech gadgets, even if you need pc components and software as one order. The order (PC hardware/components and software) must be placed separately in order for a discount code to be used on software only. 

What happens after an order has been placed?

Once an order has been placed, you will receive a notification email from us with all the details of your order and the next steps to follow. Please note, that all orders will only be processed once payment is confirmed and cleared in our bank account. Please use your Order Number as payment reference upon making payment into our business account and send proof of payment to info@jnltechandsoftware.co.za or jnltechsoftware@outlook.com and use your Order Number in the Subject Line when you send the proof of payment to us via email. It will speed-up the ordering process and your item/s will be send sooner than expected. 

What delivery method should I choose when I checkout? 

These are the options to choose from below: 

• Choose the Free option if your order is R 3 000 or more only before checkout.
• Choose Main Centre or Rural/Outlaying Area depending on your address before checkout, if your order is less than R 3 000.
• Choose Backorder if you are ordering a Sealed Full Package Product of Microsoft Software. The same option applies to International customers worldwide.
• Choose collection if you reside in Western Cape (Cape Town Only) and wants to collect the order yourself directly from our premises or to send your own courier.
• Choose Electronic Software Delivery if you have ordered a digital licensed software product that needs to be delivered via Email Only.

What payment methods do you use? 

We accept various payment methods like Visa, Mastercard, Store Cards, MOBICRED, MoreTyme and Payoneer, just to name a few. Strictly NO CASH PAYMENTS will be accepted or allowed. The various payment methods we have available on our store, is to make it convenient for our customers to use different types of payment methods to pay for their orders online. Plus, South African customers can BUY NOW, PAY LATER on all orders of R 500 or more if you are a MoreTyme customer to pay for their order within 3 monthly installments without hidden fees and interest. SA customers can also make use of MOBICRED depending on credit availability to BUY NOW and PAY LATER for expensive orders within 3 - 12 months. 

EFT Payments via FNB/Capitec is our preferred payment method on all orders for quicker deliveries and shipping of products as the funds gets paid directly into our business bank account. 

When using the Payfast payment method for PC Hardware, Tech Gadgets or Sealed Microsoft Software, the order will take a bit longer to be processed due to Payfast that only process payments within 72 - 96 Hours (4 working days). Only when payment cleared in our business account after Payfast has processed it in our business account for PC Hardware, Tech Gadgets and Sealed Microsoft Software, we will start processing your order immediately and will keep you updated on the status of your order. Digital Licensed Software, will still be delivered via email within 1 - 24 hours when using the Payfast payment method. We welcome Payfast payments for all Digital Licensed Software orders as it will be processed within 1 - 24 hours. 

We do not store any Credit/Debit details or Store card information on our online store. We bank with First National Bank and Capitec Bank. If we send a quote to you for an item, whether it is a physical or digital product, it will only be valid for 48 hours. All quotes will be cancelled after 48 hours if no payment has been received without any given notice at our own discretion. International Customers from USA and UK, can now also place orders on our Digital Licensed and Sealed Microsoft Box Version Software and make use of the Payoneer Payment Method. International customers can also make use of PayFast Credit Card payment method to checkout online. 

When USA and UK customers make payment via Payoneer, they should always use the Banking Details and Reference that is given to them upon checkout. 

When making an EFT payment via FNB/Capitec or PayPal for any order that was placed on our website, please use your Order Number as payment reference when making any payment in the bank account of J N L TECH AND SOFTWARE PTY LTD. Always use the Order Number as payment reference whether you use Credit/Debit Card, Instant EFT, MOBICRED, SCODE, QR Code Apps, SNAPSCAN, RCS Store Card, MoreTyme or Zapper to speed up the process of your order. After an order confirmation and notification email from us, all FNB/Capitec EFT Bank or PayPal payments to be made within 48 hours unless stated otherwise. An order will be cancelled without notice if no payment was received within 48 hours after the order confirmation.   

Please kindly email the proof of payment to info@jnltechandsoftware.co.za or jnltechsoftware@outlook.com and put the Order Number in the subject line of your email in order for us to allocate your payment and order. No proof of payments will be accepted via SMS, WhatsApp Business, Facebook Business or any other means of social media contact, only via email.

Without the proof of payment, we won't be able to allocate your payment and order that was placed on our online store and that will delay the ordering process. No orders will be processed without cleared payments in our business bank account and without the correct order number. With payments via PayFast and Payoneer, no proof of payments is required because we will be notified by them when payment was received. 

Do I need to enter my Debit/Credit Card details when I pay for my order online? 

No, there is no need to enter any Debit/Credit card details on our online store when you checkout to protect you as the customer and us as the business. We accept various payment methods through PayFast at this moment due to security reasons and for faster checkouts. It is to prevent unauthorized purchases, fraud and duplicate transactions on our online store. With payments via PayFast or Payoneer, no proof of payments is required because we will be notified by them when payment was received. 

We do not store any Credit/Debit card information and all online purchases are safe, secured and SSL encrypted. 

Can I buy now and pay later for any order online? 

Yes, you can choose the MoreTyme payment method when you checkout on our online store to make use of the Buy Now, Pay Later payment option. The Buy Now, Pay Later payment method applies to all orders of R 500 or more if you pass the qualifying criteria of MoreTyme. You can also make use of MOBICRED that offers the same BUY NOW, PAY LATER option depending on the customers credit availability. 

Qualifying criteria of Mobicred: 

Have a valid South African ID Number.

Be 18 years or older in age.

Earn a minimum monthly salary of R5500.

An existing & valid bank account in your name.

A current & valid email address & Rica'd mobile number.

When placing an order and using MoreTyme upon checkout, you just make your first monthly payment, then the product is yours to keep and to take home. The MoreTyme Buy Now, Pay Later payment option offers customers the opportunity to pay for their orders within 3 monthly installments without interest or any extra hidden fees. 

MoreTyme Payment Example: Your order is R 1 500, as a customer, you will pay R 500 for Month 1 and the product is yours to keep and to take home, then you only have to pay R 500 for Month 2 and R 500 for Month 3. Then the product is fully paid. No fuss and no worries about any extra hidden fees or interest. 

This payment method is to make it convenient for our South African customers, to pay for expensive orders within 3 monthly installments. There is no need to pay the full price upfront anymore for any order of R 500 or more because you can use MoreTyme to pay it off within 3 monthly installments if you need the expensive product urgently. 

If you are not a MoreTyme customer/user yet, just download the app from the Google App Store, Apple Store or Huawei App Gallery and follow the online prompts. Open the app, then choose Open an Account, scroll down and choose the second option MoreTyme Account and follow the online prompts. You don't need to be a Tymebank customer to qualify or to make use of the MoreTyme payment method. The requirements is to be 18 years old or older, have a South African ID Document, a Valid Cellnumber and Email Address to pass the selfie verification check from the comfort of your smartphone. How to qualify to become a MoreTyme customer in South Africa https://www.tymebank.co.za/faq/how-do-i-qualify-for-moretyme/    

After you have passed the verification check online and the qualifying criteria, you can start using the MoreTyme payment method immediately on our online store to pay for all orders of R 500 or more within 3 monthly installments from your Desktop Computer, Laptop or Smartphone. 

Please note, that the order amount must be R 500 or more when you checkout in order to use the MoreTyme payment method on our online store to pay for your order within 3 monthly installments.  It doesn't matter what product you order online, as long as the order is R 500 or more, you will be eligible to use the MoreTyme payment method on our online store when you checkout to make payment within 3 monthly installments. 

Important Note: There might be a delay in delivery of the product/s especially on PC Hardware, Tech Gadgets and Sealed Microsoft Software due to the fact, that the payment still needs to be finalized and verified by MoreTyme to be processed and then send to our business bank account. After the process of MoreTyme is completed, they will notify us and send the payment to our business bank account within 4 business days. We will keep you as our customer updated throughout the ordering process and will dispatch the item/product as soon as possible after the first monthly payment. With Digital Licensed Software, orders will be processed within 1 - 24 hours after the first monthly payment as it gets send via email and there is No Minimum Order Amount on Digital Licensed Microsoft Software. This BUY NOW, PAY LATER payment option, doesn't apply to Adobe Creative Cloud All Applications software. 

Can I use PayPal as a payment method to pay for any PC Hardware or Tech Gadgets? 

No, under no circumstances are you allowed to use the PayPal payment method on any PC Hardware, Tech Gadgets or Software on our online store.  

Will I receive a notification when I placed an order? 

Yes, you will receive a notification email from us to let you know that your order has been accepted and confirmed. The notification will include all details of your order, our banking details plus your order number that must be used as your payment reference. 

What courier services do you use? 

We make use of Aramex, The Courier Guy and Rhenus Express. We mostly use Rhenus Express because they deliver the quickest and are the most affordable plus providing an efficient service within South Africa. If we want our items to be delivered as quickly as possible (overnight), we either make use of Aramex or The Courier Guy. 

For International shipping, we make use of DHL because they offer the best Air Freight services for fast deliveries worldwide. We only dispatch and ship Sealed Box Software products worldwide at this moment, not PC hardware or Tech gadgets.  

How much is the shipping costs if an order is less than R 3 000? 

With all orders under R 2 500, a shipping fee of R 120 will be charged for Major Centres (CPT, JHB, PTA, PE and DBN) and a shipping fee of R 180 will be charged for Rural/Outlaying Areas due to high risks involved and distance (Farms, Townships, Desolated/Isolated Areas). P.O Boxes, Mines and Factories are not included as we do not deliver to these destinations. 

For International shipping, a fee of $27 will be charged for deliveries depending on the area, destination, location and customs of the country. Extra fees may apply depending on custom duties, weight and volume of the packages. 

Do you also ship products worldwide? 

Yes, we do ship our Software products only internationally depending on the country, location and custom duties. Please get in touch with us first before placing your order for international deliveries. 

When can I expect my item to be delivered to me after I placed an order and payment cleared? 

Digital licensed software delivery is 1 - 24 hours or sometimes sooner after cleared payment and depending on time of order. 

Major Centres (CPT, JHB, PTA, DBN, PE) is 1 - 4 working days or sometimes sooner after cleared payment and depending on time of order. 

Rural/Outlaying Areas is 1 - 5 working days or sometimes sooner after cleared payment and depending on time of order. 

Backorder deliveries are 5 - 10 working days due to not keeping the stock at our premises or sometimes sooner after cleared payment and depending on time of order. 

Collections are 1 - 4 working days after placing an order before you can collect the item directly from us in Cape Town (Northern Suburbs). In some cases, your order might be ready for collection before the estimated time, but we will keep you informed about the status of your order. This also depends on time of order and cleared payment. Opened box items will be available to collect at our premises immediately after payment, but not new and sealed items.  

Please note, that the above-mentioned deliveries, are just an estimate because we normally deliver before the stipulated times depending on time of order and when the waybill was created.  

Can I collect my order? 

No collections are allowed unless stated otherwise, because we are an exclusive online store only. All pc hardware/components, gets shipped directly from our supplier or distribution centres to our customers within South Africa. 

Do I get an invoice after order has been placed and successful payment? 

An email will be sent to you with your order confirmation that will include all the details of your order. An invoice can be sent via email upon request only if needed after the transaction is completed. Business details needs to be provided should you need an invoice after the transaction is completed. 

When should I make payment after placing an order? 

After an order confirmation and notification email from J N L TECH AND SOFTWARE PTY LTD, all payments will be due within 48 hours only. An order will be cancelled without notice at our own discretion if no payment was received within 48 hours after order confirmation. 

Can I cancel an order if I ordered the wrong item and haven't paid for it yet? 

Yes, you are allowed to cancel an order within 1 hour if you have ordered the wrong item. Please get in touch with us immediately within 1 hour after your order was placed to inform us that you ordered the wrong item. We will respond as quickly as possible to resolve the issue. We will cancel the order from our side immediately, then you can place a new order for the correct item. 

It is to prevent us from processing the wrong order and to avoid delays or issues for both you (the customer) and for us (J N L TECH AND SOFTWARE PTY LTD) as an online business. 

What happens if I pay for an order online that says in stock, but no stock is available? 

We will contact you within 1 hour to inform you about the S.O.H (Stock on Hand). When you already paid for an item and no stock was available at the time the order was placed, we will either suggest another alternative product, try our best to source the product for you or we will refund you in full due to no stock availability. That is why we recommend that you contact us first before placing an order online to avoid being disappointed. 

If an item isn't listed on the online store, will you be able to source it? 

Yes, you can contact us directly via call, email or WhatsApp business to let us know what item you are looking for and we will try our utmost best to source the product for you. If we managed to find the item, we will quote you accordingly or list the product on our online store for you to purchase it. Whichever comes first.  

What if I received the wrong item that is different from the one that I ordered? 

Please kindly contact us within 1 - 24 hours after delivery and we will assist you accordingly. It is very unlikely, that we would process the wrong order but please do not hesitate to get in touch with us if it happens. Do provide your Order Number for us to check what item you have ordered in order for us to resolve the issue as soon as possible. 

The product arrived faulty, what should I do now? 

Please get in touch with us immediately to let us know what the issue is and we will assist you as soon as possible to resolve it. You must let us know within 1 - 24 hours after delivery in order for us to assist you immediately. Should you not inform us within 24 hours after the product has been delivered to you, we will not accept the return of a faulty/defective product. We will accept that all is in order if we weren't notified of any issue within 24 hours.

Can I return a product? 

Yes, you can return a product within 7 days. Please contact us first or read the Returns/Exchange Policy on our website for better clarity on our returns policy. We will assist you accordingly. 

Do I get a tracking number after I placed an order to track my order in real-time? 

Yes, you will receive tracking details via email after the courier has collected the item to track the parcel in real-time. We will also inform you about the status of your order.

Are your deliveries free of charge? 

No, not all orders qualify for a free delivery within South Africa. 

All orders of R 3 000 or more, will be delivered free of charge to Main Centres as well as Rural/Outlaying areas unless stated otherwise. We do not deliver Internationally, to P.O Boxes, Mines and Factories, only to residential and business addresses at this moment in The Republic of South Africa Only. 

Does your products come with a warranty? 

All our products come with a manufacturing warranty of 1 to 3 years depending on the product and manufacturer. Please check warranties of the products that are listed on the website to have a better understanding of our warranties. 

Digital Licensed Software doesn't come with any warranties however, we will do a replacement within 15-days or 30-days from purchase depending on the purchased product if or when the need arises. It is very unlikely that this would happen because we make sure that the digital products that we send via email, are brand new and unused to avoid installation or activation issues. An online technical diagnostic test will be done first to check the issue on the device before any replacements will be issued. J N L TECH support needs to check and diagnose if the issue is from the customer side or our side to validate if a replacement should be issued or not. 

No replacements will be issued without any online technical diagnostic tests or remote support. Software replacements will only be issued within 15-days or 30-days from purchase depending on the purchased product after the online technical assessment was done. J N L TECH AND SOFTWARE Terms and Conditions apply. 

We might require a clear screenshot or clear recorded video footage of the error code that you encountered whilst installing the purchased software from us to do a proper investigation before any replacement will be issued.

Do you accept product exchanges? 

Yes, we do accept exchanges within 7 days from purchase on PC Hardware or Tech Gadgets as per the terms and conditions that is stipulated on this website. Please refer to the exchange policy to have a clear understanding and clarity. You are also welcome to get in touch with us for immediate assistance to help with any exchange process. 

Do you have a moneyback guarantee?

Yes, we do have a 7-day moneyback guarantee policy on all PC/Tech products that is sealed, not tampered with and that hasn't been used. PC Hardware and Tech Gadgets, must be returned to us in it's original sealed packaging, unopened, not tampered with and in new condition to qualify for a moneyback guarantee. 

The item must also be unused, in its original condition and packaging, and in a condition for re-sale to qualify for a moneyback guarantee. 

The moneyback guarantee policy doesn't apply to any Sealed Box Software or Digital Licensed Software due to the nature of the products. However, we do offer a 15-day or 30-day replacement warranty on Digital Licensed Software only that was purchased from us and if valid proof was provided with a clear screenshot or clear recorded video footage. It is to give you as our customer peace of mind and security on all your software purchases.